Best Practices for Online Courses

We encourage you to read through the “Best Practices” guide below to help make your online learning experience the best possible.

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Prior to the course date
During the Course
Technical Issues

Prior to the course date

Please test your computer before the first meeting, you can do so by running through these steps:

-Download and install the Webex application, available here.
You do not need to create an account or Sign-in to WebEx. Installing the application is sufficient.

-Join a test meeting here:

If asked, click “Open Cisco Webex Meeting” near the top, or, download and run the application:

We Do Not Recommend using the “Join from your browser” option unless absolutely necessary. The browser version has a limited amout of features, and has problems with staying connected to audio & video for some users. Please try to use the WebEx application that can be downloaded here, or is asked to automatically download or run when you click the link to join.

-At the preview screen, click “Test speaker and microphone“:

-Now, click “Test” on both your speaker and microphone. You should hear a short sound when testing your speakers, and you should hear your voice played back to you clearly when testing your microphone.

You may need to use another speaker or microphone by clicking another option to the left of the “Test” button. You may also need to adjust the volume of your microphone if it’s too loud or too quiet.

If you don’t see your webcam in the preview window, click “Start Video“:

If your camera does not start, please be sure you don’t have multiple meeting windows open, or any other programs accessing your camera. If you’re still not able to turn the camera on, restarting your computer and re-joining the test meeting often helps.

Then, click “Join Meeting“. You should now be in the meeting with your audio and camera enabled. If you’re not taking the OSHA 500/501/502/503 course, you can exit out of the test meeting and choose “Leave Meeting” after clicking the “X” icon.

-If you’re taking the OSHA 500/501/502/503 course, you also will need to test sharing your screen. Click the third icon on the bottom menu:

Select “Screen 1”, click “Share”:

To stop sharing, move your mouse to the very top of your screen, and click “Stop Sharing”. You can now exit the test meeting, choose “Leave Meeting” after clicking the “X” icon.

During the course

-Join the course early to allow time for troubleshooting, you can typically join the course up to 30 minutes early.

-Please mute your audio unless you have a question or comment. This helps prevent unwanted noise and distractions to other students.
To mute yourself, click the first icon on the bottom menu:

The icon will turn red and say “Unmute“. Be sure to un-mute yourself by clicking the icon again if you had any comments or questions, then mute again when finished. You can also hold down your space bar to unmute & mute without clicking the icon.

Technical Issues

-If you experience technical issues during the course, try to restart your computer and re-join the course. You can re-join the course using the link provided in the course logistics email.

-You can use the chat functionality to inform others you are having a technical problem without disrupting the course. Click the “Chat” icon on the bottom menu, type your message in the box, and press your enter key to send your message:

-If you have problems with your audio or microphone, you can call-in as a backup option. Please check the course logistics E-Mail for a call-in number and access code. Please use the mute/unmute functionality on your phone to help prevent background noise during the course.

-There may be factors outside of yours and our control that prevent you from participating in the course. If this is the case, please Contact Us and we can work with you to make up any missed material.

-Please check the E-Mail address you used during your registration for any important course updates.